Use Grammarly to Polish Client-Facing Communications

What This Does

Grammarly checks everything you type — emails, proposals, social captions, newsletter drafts — in real time, catching errors, improving tone, and suggesting clearer phrasing. For travel advisors whose credibility depends on professional, polished communication, this is the invisible quality layer that makes everything you write feel more authoritative.

Before You Start

• You use Chrome, Edge, or Firefox (Grammarly works as a browser extension)
• You can install browser extensions (most computers allow this)
• A free Grammarly account covers the essential features

Steps

1. Install the Grammarly extension

1. Go to grammarly.com and click Get Grammarly — it's free
2. Click Add to Chrome (or your browser) → Add extension
3. Look for the small green Grammarly "G" icon in your browser's extension bar to confirm it's installed

2. Set up your account for travel writing

1. Click the Grammarly extension icon → Sign up (use your work email or Google account)
2. On the goals screen:

   • Domain: Business
   • Tone: Friendly + Confident
   • Intent: Inform, Engage
3. These settings calibrate Grammarly's suggestions toward the warm-but-professional tone travel advisors need

3. Use it automatically everywhere you type

Once installed, Grammarly activates automatically in Gmail, Google Docs, your CRM, Mailchimp, and almost any browser-based text field. You'll see:

• Red underlines: Spelling and grammar errors — click to see the fix
• Blue underlines: Style suggestions — click to accept or dismiss
• Green underlines: Tone suggestions

4. Use the tone detector for sensitive client emails

1. After drafting a tricky email (delivering bad news about a cancellation, responding to a complaint, pushing back on a request), look for the Tone badge in the Grammarly panel on the right
2. It will show the detected tone: "Concerned," "Assertive," "Direct," etc.
3. If it's not what you intended (your "firm" reads as "harsh"), click the badge for suggestions on how to adjust
4. For your most important emails: click Open in Grammarly Editor for a full-screen review with all suggestions at once

Real Example

Scenario: You've drafted a difficult email to a client explaining that their preferred hotel in the Maldives is fully booked for their dates, and you're recommending an alternative that costs $800 more per night.

What Grammarly catches:

• "Unfortunately" at the start of a sentence — suggests removing it (it sets a negative tone before you've explained the situation)
• "I'm sorry but we cannot" → suggests "We weren't able to" (less apologetic-sounding, more solutions-oriented)
• Tone badge reads "Tentative" — suggests adding a more confident framing around your alternative recommendation
• A run-on sentence in the middle paragraph with three different ideas crammed together

What you get: A cleaner, more confident email that delivers the bad news professionally and makes the alternative feel like a genuine recommendation, not a consolation prize.

Tips

• Grammarly also works in the Travefy client portal if you use it in a browser — your proposal text gets the same quality check as your emails
• The free tier is genuinely useful for grammar and spelling; the paid plan ($12/month) adds full style suggestions and the tone detector — worthwhile if you write extensive proposals
• Turn off Grammarly temporarily if it interferes with GDS typing interfaces (some terminal-style interfaces don't play well with browser extensions)

Tool interfaces change — if a button has moved, look for similar AI/magic/smart options in the same menu area.